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Questions, answered honestly

Everything British guests ask us about renting a WifiBox in Marmaris. Type to filter, or jump to a section — and if your question isn't here, WhatsApp us and we'll answer in minutes.

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Booking & delivery

How the rental works from first message to hotel reception.

How do I book a WifiBox?

Send us a WhatsApp message with your hotel (or villa address), your dates and which box you'd like. We reply with a confirmation and the total price — that message is your booking. No forms, no card details, no apps.

How far in advance should I book?

A few days ahead is ideal in summer — boxes do run out in peak weeks. Already in Marmaris? Message us anyway; same-day delivery is usually possible.

Where do you deliver?

Hotels, villas and apartments across Marmaris, Icmeler, Armutalan, Turunc, Beldibi, Siteler, Hisaronu and Orhaniye — delivery and collection are free everywhere we cover. Somewhere else nearby? Ask us; we'll tell you honestly if we can reach you.

Can I collect the box at Dalaman Airport?

Yes — when you book the WifiBox together with a private Magia Travel transfer from Dalaman, your driver hands you the box in the car, so you're online before you've left the car park. Ask for a bundle offer on WhatsApp.

What if my flight is delayed or my plans change?

Nothing to worry about. The box waits at your hotel reception, and since you pay on delivery, a change of dates is just a quick WhatsApp message to us.

How do I return the box?

Leave the box and its accessories at your hotel reception on your last day — we collect it. You don't need to be there, and there's nothing else to do.

The box & data

What you're actually renting.

Is the data really unlimited?

Yes — no daily cap and no throttling for normal holiday use. Stream, video call and upload as much as you like.

How many devices can connect at once?

Up to 6 on the WifiBox Standard and up to 10 on the WifiBox Pro — phones, tablets, laptops, smart watches, all at the same time.

Which WifiBox do I need?

For two people, the Standard is plenty. For a family or a group sharing one villa or hotel, go for the Pro — 5G speed, WiFi 6, up to 10 devices and a screen showing battery and usage at a glance. Not sure? Tell us your group size and we'll say honestly which one fits.

Do I need to install anything or change settings?

No. It works like your wifi at home: pick the network name from the card in the case, type the password, done. No apps, no SIM swapping, no settings.

How long does the battery last?

The Standard runs around 9 hours; the Pro around 12 — and the Pro refills in under an hour and can be used while it charges. Both charge over standard USB, and we'll include a cable if you need one, just say so when you book.

What's included in the case?

The charged box with its wifi name and password ready to go — and a charging cable if you tell us you need one. The Pro also has a screen showing battery and data usage at a glance.

What if the box stops working?

Message us on WhatsApp — 9 times out of 10 it's fixed with a restart, and we'll talk you through it in minutes. If it can't be fixed remotely, we bring a replacement to your hotel the same day, free.

Payment

Short version: pay cash when the box arrives, and that's it.

Do I pay anything in advance?

No. You pay when the WifiBox is delivered — when it's in your hands, not before. We never ask for card details or online payment.

Is there a deposit?

Yes — a small refundable deposit is taken in cash when the box is delivered, and handed straight back when we collect it at the end of your stay. We never take card details or hold anything online.

What currencies do you accept?

Cash in pounds, euros or Turkish lira — whichever you have on you.

Are there any hidden costs?

No. The rental price includes unlimited data, free delivery and free collection, and the refundable deposit comes straight back at the end. The only way to pay more is to keep the box longer — and we'll agree that with you first.

Can I cancel my booking?

Yes, free — you haven't paid anything before delivery, so a WhatsApp message is all it takes. We'd appreciate a day's notice in peak season so the box can go to another family.

What happens if I lose or damage the box?

Accidents happen. Message us straight away and we'll sort it fairly — we'll always tell you the replacement cost honestly before anything is charged.

Coverage

The full area-by-area report lives on the Coverage page — these are the quick answers.

Will it work on our boat trip?

Yes. The daily boat trips loop around bays close to the coast, and the mobile network covers almost all of the route. Signal can drop for a few minutes in the most remote coves — it comes back as the boat nears the coast.

Does it work in Icmeler, Armutalan and Turunc?

Yes — full coverage across all three, plus Beldibi, Siteler, Hisaronu and Orhaniye. Turunc's highest hillside roads can dip briefly, and we'd rather tell you that than pretend otherwise.

Can I take it on day trips to Pamukkale, Dalyan or Ephesus?

Yes — coverage is nationwide in Turkey, so the box keeps working wherever the coach goes. Take it with you.

Will it work on the Rhodes day trip?

No — the box runs on the Turkish mobile network and won't work in Greece. Leave it charging in your room and it'll be ready when you're back. We'd rather tell you now than have you find out on the ferry.

Is it faster than hotel wifi?

Almost always, yes — and more to the point, it's yours alone. No lobby-only signal, no one-device-per-room limit, no 8pm slowdown when every guest logs on at once.

Didn't find your question?

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